REFUNDS & EXCHANGES

SLCT X / SELECT THE UNEXPECTED

We want every piece you select to feel right. If something doesn't work out, we're here to make the return or exchange process straightforward.

01 / RETURNS & EXCHANGES

You may request a return or exchange within 14 days of receiving your order, in accordance with applicable Egyptian consumer protection laws.

Items should be returned in their original condition, unworn, unwashed, and with their original tags and packaging wherever applicable.

Certain products may be excluded from change-of-mind returns where permitted by law.

02 / EXCHANGING YOUR PIECES

Need a different size or style?

Contact our customer support team with your order number and the item you'd like to exchange.

Exchanges are subject to stock availability. If your preferred size or item is unavailable, we'll help you explore the available return or refund options.

03 / DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us.

Under applicable Egyptian consumer protection law, eligible defective or nonconforming items may be returned or exchanged within 30 days of receipt, without additional cost to the customer.

We may request photographs and order details to help resolve the issue.

04 / REFUNDS

Once your return has been received and assessed, we will process any refund due in accordance with applicable law.

Refund arrangements and processing times will be communicated to you based on your original payment method and the circumstances of your return.

05 / HOW TO REQUEST A RETURN

Contact SLCT X customer support and include:

  • Your order number

  • The item you'd like to return or exchange

  • Your preferred resolution

  • Photographs, if reporting damage or a defect

Customer Support: [Insert support email or WhatsApp number]

Our team will guide you through the next steps and provide return instructions.

06 / SHIPPING & COLLECTION

Return collection and delivery arrangements will be communicated during the request process.

Any charges will be handled in accordance with applicable consumer protection law. Customers will not be charged return or replacement costs where the law requires these to be covered by the seller.

SLCT X

Select the Unexpected.

This policy does not limit any statutory consumer rights.